Privacy Policy

nagatima ("we", "us", "our") operates a watch repair workshop at 56/3 Ratchadamri Road, Lumphini, Pathumwan, Bangkok 10330, Thailand. This policy describes how we collect, use, and protect personal information provided by visitors to our website and by clients of the workshop.

We take a minimal approach to personal data. We collect what is necessary to respond to enquiries and manage service appointments, and nothing more. Questions about this policy may be directed to [email protected].

When you submit an enquiry through our contact form, we collect:

• Your name
• Your email address
• Your telephone number (if provided)
• Details about your watch and the service you are enquiring about

When you visit our website, standard server logs may record your IP address, browser type, and pages visited. This information is used only for the technical operation of the site.

We use the information you provide to:

• Respond to your enquiry about workshop services
• Arrange and confirm service appointments
• Contact you during a service if additional information or approval is needed
• Maintain a service record associated with the watches we have worked on

We do not use your personal data for marketing communications, do not sell it to third parties, and do not share it with advertising networks. The legal basis for processing is your consent (submitted via the contact form) and the performance of the service contract where applicable.

Enquiry records that do not progress to a service appointment are retained for six months, after which they are deleted. Service records — which include intake condition notes, timing measurements, and parts logs — are retained for five years from the date of service. These records are useful if the same watch returns for a subsequent service.

You may request deletion of your personal data at any time. If a service record exists, we will advise you of what can and cannot be deleted while meeting our legal obligations.

Enquiry data submitted through our website is transmitted over HTTPS. Service records are kept in a locked physical and digital filing system accessible only to workshop staff. We do not use cloud-based customer relationship management platforms that share data with third-party processors.

Our website uses a small number of functional cookies to record your cookie consent preference. We do not use analytics cookies or advertising cookies without your consent. See our Cookie Policy for full details.

Our website uses the following third-party services for display purposes:

• Google Maps (embedded map) — subject to Google's privacy policy
• Lorem Picsum (image hosting) — no personal data is transmitted
• Google Fonts and Cloudflare (font and script delivery) — standard CDN usage

No personal data you submit to us is passed to these services.

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), and to the extent applicable under the EU General Data Protection Regulation for visitors from EEA countries, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent at any time without affecting prior processing
• Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, contact us at [email protected] or by phone at +66 2 251 6938. We aim to respond within fourteen calendar days.

Our services are directed at adults aged 18 and over. We do not knowingly collect personal information from individuals under 18.

If this policy is updated in a material way, we will revise the "Last updated" date at the top of this page. Continued use of the website after a policy change constitutes acceptance of the revised terms.

Data controller: nagatima
Address: 56/3 Ratchadamri Road, Lumphini, Pathumwan, Bangkok 10330, Thailand
Email: [email protected]
Telephone: +66 2 251 6938